A roughly 8-hour outage affecting all Frankfort Plant Board Internet customers was resolved this morning, but the municipal utility has now issued a boil water advisory for portions of Holmes and several adjoining streets.
Plant Board Public Information Coordinator Glenn Waldrop said the Internet outage occurred from 1:30-9 a.m. Friday. He said one of the Plant Board’s three upstream Internet providers — Time Warner, CenturyLink and Windstream Communications — experienced an outage. He declined to specify which provider failed, citing security concerns.
The Plant Board has equipment that is supposed to shift service to the other two providers if one fails, but Waldrop said that equipment, which was recently installed, also malfunctioned. He said the utility has scheduled maintenance to ensure the problem doesn’t recur.
“We regret the inconvenience to our customers and we appreciate their patience,” Waldrop said.
He said the boil water advisory is the result of a 6-inch diameter water main break that was reported around 7 a.m. Friday. To fix the issue, the utility had to shut off a separate 1-foot diameter main.
Waldrop said water service should be restored to all residential customers in the Holmes Street area, and that only a few businesses remain without service. Regardless, the boil water advisory remains in effect for Truman Street, Collins Street and Warsaw Street from Barrett to Collins streets.
The State Journal will post an update when the advisory is lifted.