Bluegrass Care Navigators has been recognized as a 2019 Hospice Honors recipient by HEALTHCAREfirst, placing the organization among the nation’s top hospice providers for patient experience scores.
Serving 32 Kentucky counties, including Franklin, and more than 5,100 patients with hospice services in 2018, Bluegrass Care Navigators is one of the largest nonprofit providers of hospice care in the United States.
Hospice Honors is an annual review that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view. Hospice Honors acknowledges high-performing agencies by analyzing their Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) quality measures. The awards are an exclusive recognition for hospice programs that utilize HEALTHCAREfirst as their hospice survey facilitator.
For a hospice to be considered for the award, the organization must have scored above the national average on the Hospice CAHPS “Willingness to Recommend” question, and also must exceed the national average on at least 20 out of 24 questions on the survey.
Bluegrass Care Navigators provides hospice care across northern, central and southeastern Kentucky. Additionally, Bluegrass Care Navigators offers palliative care, home primary care, private duty nursing care, transitional care and adult day health care services.